The knowledge leaves with the people. A model that outlives the team.

You acquired the company. You did not acquire how it works

The acquisition closed in July. Two months on, nobody at group level knows which tools or which processes the subsidiary's quality team actually uses. The only way to find out is to ask them, in a meeting.

acquired, its processes still undocumented

« We still do not know exactly which tools and processes the subsidiary uses. »

How do you answer that today?

“Followed artistically”

No PLM. Each project manager tracks the standards their own way, in their own Google Docs and spreadsheets. Which means nothing is tracked. Finding out what was decided means finding the person who decided it.

one per project manager, so none

« To put it kindly, requirements were followed artistically. Everyone had their own method, so nothing was tracked. »

One reactor, one spreadsheet

Configuration management for a reactor programme lives in a single spreadsheet. It holds, because the people who wrote it are still there. Nobody has asked what happens when they are not.

for the configuration of a whole reactor programme

« We need to get professional about this. »